Now is a critical time for employers. Those who mistreat employees or break the trust now will be at a loss as soon as the job market picks up.

Successful organizations understand that competitive advantage comes from attracting and retaining the very best employees. Creating and maintaining a psychologically healthy workplace can increase both employee morale and employee retention. You mentioned some great tips for boosting morale and creating trust.

Involving employees in decision making processes is another way to build an employee’s morale and commitment to an organization.

I recently read in Smart-brief that even large industrial manufacturers are retooling their revenue model to vastly increase revenues in the servicing sector and reducing revenues in manufacturing of new goods and machinery.

The silver lining in my opinion is the potential for a resurgence and commitment to customer service in the future! With job-candidates new appreciation for finding and holding a job, to businesses having compelling evidence to warrant making service a top priority, those left standing will hopefully drive a new level of leadership and service excellence as “High Performance Organizations” elevate the expectations of service related companies.

As coach John Wooden said…….”Things turn out the best for those who make the best of the way things turn out.”

We must be certain that this experience will make our industry stronger, more productive and spark a new commitment and enthusiasm to guest service!

Such a promotion would certainly never happen at a McDonald’s franchise here in Prague, where they are notorious for charging for every ketchup package individually, and don’t even have napkins available for free in the dining area.